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This course provides targeted management training for professionals working in research service provision and core facilities. It focuses on practical skills needed to organise services effectively, work with users and stakeholders, and lead teams in academic environments.

The programme has been developed by hfp consulting and has been delivered to service professionals at organisations including EMBL, CTLS (EU Core Facility Association), and GER-BI. It is specifically designed for the challenges of research infrastructures.

The training is intended for staff involved in service provision, such as:

• Core facility and platform managers
• Technicians and engineers
• User liaison officers
• Service coordinators
• Research infrastructure staff with organisational responsibilities

Participants should be directly involved in supporting users, managing services, or coordinating facility operations.

Over three days, participants will work on:

• Leadership and communication in service environments
• Organisation and workflow management
• User relations and stakeholder management
• Quality management and service improvement
• Impact reporting and performance indicators
• Team development and collaboration

The training combines theory with practical exercises and peer exchange.

Full information about the training, registration or grants are available via the Marine Training platform.